FAQ

If you still have a question you can get in touch with us through the contact details at the bottom of this page or through our contact page.

Can I fit the remote start system myself?

Absolutely.  All our remote start systems are supplied with a dedicated wiring harness specifically for the vehicle in question.  This means installation is simply plug and play and NO splicing is required into the vehicles wiring loom for a majority of installations.  We provide you with full installation support.  We also provide full telephone and video technical support.  Our specialists will support you every step of the way.

Do you offer mail order / ship world wide?

Yes we we ship worldwide and have many happy customers around the world. We are based near Gatwick airport, England, and you can collect if you wish by prior appointment.

Once I remote start the car can someone just open the door and drive it away?

No! absolutely not. The ONLY way the vehicle can be driven away once it has been remote started is if a) the vehicle is unlocked using either the OEM keyfob or one of our optional accessories AND b) within 45 seconds of unlocking the car, a door is opened THEN C) within 45 seconds of the last door being closed, the brake pedal is pressed. If this “take over procedure” is not carried out as above the car will simply cut out.

If I purchase a remote start can I set the heater, heated seats and heated steering to come on automatically?

It’s 100% vehicle dependant and only possible with the optional bluetooth app. However, if you leave the settings the last time you use the vehicle as you want them to be when you remote start it, yes the heating, heated seats, heated wheel, heated wing mirrors, heated rear windscreen etc will all come on when remote started.

How does the optional bluetooth app work?

The bluetooth accessory includes both the phone app and a long range bluetooth credit card remote control. Once installed and after downloading the app to your phone, you can connect your phone directly to your vehicle to start, stop, unlock, lock and if your vehicle has a round push to start button, you can also drive it away with just your phone with no key required. For increased range you can connect your phone to the long range credit card remote which will repeat the signal to the vehicle. Alternatively, you can use solely the credit card size remote to do all of the above! Find out more here:- https://youtu.be/NKzAch8dfHo

How does the optional long range remote work?

Similar to the bluetooth app above, the long range remote can start, stop, unlock, lock and if your vehicle has a round push to start button, you can also drive it away with just the long range remote with no key required.

How far do the long range remotes / bluetooth long range remotes work over?

The long range remotes work for up to half a mile away from the vehicle in optimal conditions.

What user options are there when an remote start is ordered?

Customers can choose how long the remote start will run for before automatically shutting down (if the vehicle is driven away before hand) – customers can choose from between 5 to 35 minutes.

Do I need to inform my insurance company if I have a remote start fitted?

Yes you should always inform your insurance company if you make modifications to your vehicle.

Can the remote start system be easily removed if I want to?

Absolutely, our remote starts are supplied with a plug and play harness therefore the system can be easily removed. If, for example, you wanted to remove the system when you sold your car and put it in your new one, its easy to do presuming your new vehicle is compatible.

What warranty comes with the remote start system?

We offer a one year, non transferable warranty on all our remote start systems. We also offer an optional non transferable lifetime warranty on our remote start systems (this doesn’t include any accessories.)

Do I need to be careful if using the remote start in a confined area?

Yes, you need to be careful if using the remote start in a confined area due to carbon monoxide poisoning.  Death can occur due to carbon monoxide poisoning.

Is my spare key required as part of the installation?

It depends on your vehicle.  Any remote start system will require a “transponder” to allow the vehicle to start. Most transponders are found within your vehicles car key/remote hence why most people use their spare key within these systems – when a key is used, the battery and metal key blade are removed and it is placed in a specially designed box that is hidden within the vehicle.  The key is not damaged in any way and cannot be used other than within the remote start system.  With many of our remote start systems no key is required as we can copy your key data direct to the remote start module itself.

Isn’t it illegal to remotely start your vehicle in Europe?

No, it is possible to use Remote Start legally within the European Markets. The user must use the feature responsibly and understand what is permissible and reasonable in his/her given situation. The functionality has been designed so that it can be used in a reasonable, safe and non-excessive way.

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